(Super) Hero of the month

Kaye, one of our Customer Service Advisors is our hero of the month! Due to a change of delivery dates our care home customer was stuck without their regular supply of gammon joints, minced lamb, chicken breasts, sausages and lambs liver.

Kaye swiftly located a local butcher who was more than happy to deliver. This was all arranged within the same afternoon, ensuring the site had their essential food supplies delivered without delay for their residents.

Another care home customer would have been left without their usual gammon joint delivery due to a supply partner being short, however, Kaye located an alternative local butcher who were able to deliver! The site were extremely grateful for their timely delivery.

Angela from St Albans wrote: “Kaye was excellent, helpful and great customer support. Thank you”. Whilst another customer wrote: “excellent customer service and resolution”.

Kaye’s determination to assist our supply partners and customers is a credit to idc and we are proud to have her as a part of the team!